No, I'm not changing my name, but I am challenging Goliath in a sense.
The other afternoon A~ picked up a couple of reusable bags at our local Wal-Mart store. She got them for me to use. I generally reuse one of the plastic bags that we get from shopping to carry my lunch and what not to work each day. She, being ever the considerate wife thought I could use these bags instead, which I am by the way. They, the bags that is, got me to thinking though. I think that it's great the a huge retail outlet like Wal-Mart is trying to make an effort to encourage their shoppers to re-use, and are providing us the ability to purchase the tools to do it with. But if you've ever taken your own bags into a Wal-Mart and tried to fill them without both backing the whole system up, and perplexing the poor girl behind the counter then you're better than us. The problem as I've found it, it that all the Wal-Marts use the carousel style bagging islands that allow them to expeditiously fill as many plastic bags as they can as fast as they can, while you load your cart. Basically, the system is not made to encourage the use of the reusables.
So what about this challenge?
I emailed Wal-Marts corporate headquarters the other day with my issue and explained what I thought would be a potential solution, after all you shouldn't complain without coming to the table with possible solutions right?
Here is the text of my mail:
I have noticed WalMart's efforts lately to reduce their environmental impact and appreciate it. I recently purchased a couple of their reusable bags for use in my local shopping. My problem with them is that there is nowhere I can load them at my local walmart store because of the carousel style plastic bag dispensers that all the stores have. I thought a unique way of encouraging people to use these low impact bags would be to one, provide a table style checkout area similar to older grocery stores that used to have a bagger. Two, would be to perhaps limit these lanes, during the peak hours at least, to people using the reusable bags or that have brought their own. I want to use these bags at walmart, but have really had a hard time because of this. Also, at stores like Smiths and Albertsons, I get a .05 cent discount per bag used. It really doesn't amount to much but again, it encourages the use of reusables. I am glad to see Walmart making some effort on this front, I'd just like to see the effort be complete, rather than just veneer.Thank you, I hope to hear something on this from you.
Today I received this response:
Dear P~, Sam Walton built Wal-Mart on a very simple belief--the customer is the boss. That means we are always looking for better ways to serve the people who shop at Wal-Mart. Each comment, concern and suggestion is very important because it gives us the opportunity to improve our overall service. Rest assured that your message has been forwarded to the proper division where it will be reviewed and carefully considered. Thank you for your observations. It is customers like you who help us continue to offer everyday low prices and friendly service. Wal-Mart Stores, Inc.Now I have no delusions that this was not a canned response; I'm sure it was. But I hold hope that maybe I will see a change. That maybe my challenge will not go unanswered. OK, so maybe the challenge isn't a huge one, but I'd like to see if there's a way to
be the trim tab on this. And I'd like to encourage you too as well. I know there are a lot of you that view Wal-Mart as the evil empire and refuse to shop there yourselves. I can appreciate that, and it's your decision, but if a company with the kind of wide spread consumer base that they have can be steered into even a moderately sustainable direction, it could have a trickle down effect of huge proportions. I invite you to join me in this.; send them a letter. I thought about including a scripted letter in this post, but you know, honestly, I think they probably react the same to scripted spamming by action groups about the same way we respond to canned auto-responses, not at all. Use your own words. If you agree with me that it would be nice to see actions by them that would encourage consumers to use reusables tell them. If you have a better suggestion than mine, by all means tell them that. I think the most important thing is to let them know it is on our radar, and we are paying attention.
If you decide to take me up on this challenge, let me know about it, and by all means pass the word along. Link here, re-write it on your own blog, or email it if you like. I'm not trying to get people to read me by this, I just want to make a change.
I'll be sure to let you know if I hear more.
P~
link to
Wal-Mart corporate contact us page.